Last updated 21 July 2026
Every purchase of Easy-Post Desktop is covered by a full 30-day money-back guarantee. If the application is not right for you, request a refund within 30 days of purchase and the full amount paid will be returned. No reason is required, and no justification will be asked for.
Email Apps@spencerfields.com from the address used to purchase, or telephone +44 20 8132 5790. Include the order reference from the receipt sent by Paddle if it is to hand, though the purchase can be located from the email address alone.
Requests are acknowledged within one business day.
Orders are sold and processed by Paddle.com Market Ltd, the Merchant of Record. Once a refund is approved, Paddle returns the funds to the original payment method. Paddle typically completes this within three to five business days, though the time taken for the credit to appear depends on the bank or card issuer.
Any value added tax or sales tax collected at checkout is refunded together with the purchase price.
A refund request may also be raised directly with Paddle through paddle.net, using the email address from the receipt.
On refund, the associated licence key is deactivated and the application must no longer be used. The application may be reinstalled at any time in future by purchasing a new licence.
Refunds outside the 30-day window are at the Supplier's discretion. Get in touch and the circumstances will be considered on their merits — a request arising from a defect that could not reasonably have been discovered earlier will be treated sympathetically.
Easy-Post Desktop does not sell postage. Labels are bought through your own EasyPost account, and money paid for postage never passes through the Supplier or through Paddle. A refund of the software licence therefore has no bearing on postage already purchased.
Unused labels can generally be refunded through the application itself, using the refund action on the History page, which submits the request to the carrier by way of EasyPost. Whether a label refund is granted, and how long it takes, is determined by the carrier and not by the Supplier.
This policy sits alongside, and does not replace, any statutory right of cancellation or refund available under consumer law in your country of residence. Consumers in the United Kingdom and the European Union retain their statutory cancellation rights in full.